Straight answers on how rider data is handled.

Two Wheel Trading is being built around trust: safer selling, clearer community rules and private handling of sensitive vehicle verification data.

Who we are

Two Wheel Trading

Two Wheel Trading is a UK off-road marketplace and rider community for enduro bikes, motocross bikes, trials bikes, quads, ATVs, side-by-sides, parts, gear, events and riding groups.

For data protection purposes, Two Wheel Trading is responsible for deciding how personal data is used on this website. If the business details change as the platform grows, this policy will be updated.

For privacy questions, data requests or concerns, contact info@twowheeltrading.co.uk.

Data we collect

Only what the marketplace needs to work properly.

Account data Name, username, email address, membership level and login details. Profile data Bio, location area, garage, riding interests, posts, follows and groups. Listing data Advert details, price, location area, seller type, photos and messages. Verification data Private VIN/frame numbers and private evidence photos for complete vehicles. Contact data Emails, WhatsApp enquiries, support requests and report details. Payment data Membership plan, payment status, Stripe customer/subscription references, billing events and Stripe billing name/address details where supplied. Media data Profile pictures, cover images, garage photos, advert photos, event images and community uploads. Technical data Basic security logs, device/browser information, IP address and cookie information where used.

Why we use data

Marketplace integrity, safety and service.

To create and manage rider accounts, profiles, memberships and listings.
To show marketplace adverts, community posts, partner pages and event information.
To allow buyers and sellers to communicate within the rules of the platform.
To prevent fraud, misuse, spam, unsafe behaviour and dishonest listings.
To protect marketplace integrity and help investigate genuine disputes.
To review stolen-vehicle reports, listing reports and ownership concerns.
To manage memberships, renewals, paid boosts, featured adverts, invoices and payment support.
To send account, verification, password reset, enquiry, moderation and payment emails.
To provide customer support and respond to privacy or safety requests.
To meet legal obligations and keep the platform secure.

Depending on the purpose, we may rely on contract, legal obligation, consent where needed, legitimate interests, or recognised legitimate interests for matters such as fraud prevention, marketplace integrity and investigating suspected theft or misuse.

Contract Creating accounts, memberships, listings, messages, billing support and paid platform access. Legitimate interests Running the marketplace, preventing fraud, moderating content, reviewing disputes and protecting users. Legal obligation Keeping records needed for tax, accounting, legal requests, disputes or regulatory duties. Consent Optional marketing or optional contact preferences where consent is required.

Private VIN verification

VIN and frame-number evidence is not public listing content.

Complete vehicle listings may require the seller to submit the vehicle VIN or frame number and a clear photograph showing that number on the actual vehicle.

This is collected for fraud prevention, marketplace integrity, buyer and seller protection, and to help investigate disputes, suspected theft, suspected fraud or misuse of the platform.

Where available, Stripe billing name and address details may be stored as supporting identity information linked to a paid seller account and private vehicle verification record.

Full VIN/frame numbers and verification photographs must not be displayed on public adverts, profiles, community posts, search results, public URLs or public media folders.

The system is designed so this evidence is not viewed as part of ordinary browsing. It may only be accessed through restricted admin tools where there is a proper reason, such as review, fraud prevention, marketplace integrity, a credible report, a genuine dispute or a legal requirement.

Two Wheel Trading does not claim ownership, legal control or official authority over VINs, frame numbers or vehicle identities. Verification data is held as a private platform record to support safer trading.

Read VIN Verification

Retention

We keep data only for as long as there is a proper reason.

Account, listing, support and payment records are kept for as long as needed to provide the service, comply with legal duties, resolve disputes and protect the marketplace.

Private VIN/frame verification records are kept for 90 days after a sale is marked as completed, unless the information is reasonably needed for an active dispute, suspected fraud, suspected theft, misuse investigation, legal requirement or platform safety review.

Public posts, messages, listings and account records may be kept while the account or related marketplace activity remains active, and for a reasonable period afterwards where needed for safety, dispute handling, accounting, fraud prevention or legal reasons.

Where a fixed period is not listed, the retention period is decided by the type of record, whether the account or listing is still active, whether money has changed hands, and whether the information is needed for safety, support, accounting, legal or dispute reasons.

Your rights

You can ask about your data.

You may have rights to access personal data held about you, ask for incorrect information to be corrected, ask for deletion where the law allows it, object to certain processing, restrict certain processing, or ask for data portability where relevant.

Some requests may require identity checks. Some information may need to be kept where required for fraud prevention, marketplace integrity, legal obligations, an active dispute or platform safety.

If you are unhappy with how a privacy request is handled, you can contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

Contact

Privacy questions or data requests

Email info@twowheeltrading.co.uk with the subject “Privacy request”. Include enough detail for us to understand the account, listing or enquiry involved.